Refund policy
Returns & refunds
Your satisfaction matters to us. We have a clear and fair return policy so you can shop with us safely and with confidence.
Right of return
We offer a 14-day right of return from receipt of your order. To be eligible for a return, the item must be:
- unworn and unused
- carrying all original tags
- in its original packaging
Starting a return
To start a return, please contact us at karma.stauffer@gmail.com – before you send the item back.
Items sent without prior return confirmation unfortunately cannot be accepted.
Before returning, please send us photos of the item showing the following views:
- Front & back
- Inner lining
- Tags
- Sleeve cuffs & collar (for clothing)
This lets us document the condition of the item together and speeds up the process.
The cost of return shipping is borne by the buyer.
Exceptions – non-returnable items
The following items are excluded from the right of return:
- Perishable goods (e.g. food, flowers, plants)
- Custom-made and personalised items
- Personal care products (e.g. cosmetics, perfumes, fragrances, beauty items)
- Items whose packaging has already been opened (e.g. incense sticks, boxes)
- Hazardous materials, flammable liquids or gases
- Sale items and gift cards
If you are unsure about a particular item, feel free to contact us beforehand.
Exchanges
The fastest way to get the item you want: send back the item you received and then buy the new item in a separate purchase. This guarantees availability and keeps the process simple.
Refunds
After we receive and inspect your return, we will inform you by email about the status of your refund.
- If approved, the refund is made within 10 working days to your original payment method.
- Please note that your bank or credit card company may need additional processing time.
- If you have not received a refund after 15 working days, please contact us at karma.stauffer@gmail.com.
European Union – Statutory right of withdrawal
For orders shipped to the European Union, a statutory 14-day right of withdrawal from receipt of the last item of your order applies, without giving any reason. The right of withdrawal also applies over weekends and public holidays.
The goods must be unworn, unused and carry all original tags. The cost of return shipping is borne by the buyer.
Exceptions: Sealed goods that are not suitable for return for health protection or hygiene reasons and whose seal was removed after delivery (e.g. opened perfumes, incense sticks) are excluded from the right of withdrawal.
EU customers can cancel orders directly in their customer account until they are fulfilled.
Refund: After we receive the return, we refund the purchase price within 14 days to your original payment method.
Model withdrawal form
If you wish to exercise your right of withdrawal, you can fill in this form and send it to karma.stauffer@gmail.com:
| To: | Himalaya Vibes, karma.stauffer@gmail.com |
| I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: | |
| Ordered on: | _______________ |
| Received on: | _______________ |
| Name: | _______________ |
| Address: | _______________ |
| Signature (only if notified on paper): | _______________ |
| Date: | _______________ |
Contact
Questions about returns or refunds? We are happy to help:
📞 +41 76 490 88 90