Shipping policy
Every order is packed by hand with great care here in Bern and shipped with Swiss Post – safely protected, as if we were packing it for ourselves.
At a glance
| Destination | Shipping cost | Free shipping from | Delivery time |
|---|---|---|---|
| 🇨🇭 Switzerland & Liechtenstein | CHF 3.90 | CHF 65.– | 1–3 working days |
| 🇪🇺 EU countries* | by weight (see below) | CHF 250.– | 2–7 working days |
| 🌍 Norway, United Kingdom, Serbia | by weight (see below) | CHF 250.– | 2–7 working days |
* A minimum order value of CHF 145.– applies to deliveries to the EU (see below).
After payment is received, your order is usually ready to ship within 1–2 working days. Delivery time counts from the dispatch date.
International shipping costs
For deliveries to the EU, Norway, the United Kingdom and Serbia, shipping costs depend on the weight of the parcel. They are shown automatically at checkout.
| Weight | Shipping cost |
|---|---|
| up to 0.1 kg | CHF 9.50 |
| 0.1 – 0.25 kg | CHF 14.50 |
| 0.25 – 0.5 kg | CHF 19.50 |
| 0.5 – 1 kg | CHF 25.50 |
| 1 – 1.5 kg | CHF 30.50 |
| 1.5 – 2 kg | CHF 41.00 |
| 2 – 5 kg | CHF 51.00 |
| 5 – 10 kg | CHF 57.00 |
| 10 – 15 kg | CHF 64.00 |
| 15 – 20 kg | CHF 70.00 |
| 20 – 25 kg | CHF 76.00 |
| 25 – 30 kg | CHF 81.00 |
EU countries we deliver to: Austria, Belgium, Croatia, Czech Republic, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Minimum order value for the EU
Since the EU customs reform of 1 July 2026, a flat customs fee of EUR 3 per product category is charged on parcels with a goods value under EUR 150. To make your order worthwhile, we only deliver to EU countries from an order value of CHF 145.– (approx. EUR 150). Orders below this amount unfortunately cannot be processed for EU delivery addresses.
Customs & import charges
For deliveries outside Switzerland and Liechtenstein, import VAT, customs duties and handling fees from the local postal service may apply in the destination country. These are charged by the destination country, are not included in our shipping costs and are paid by the recipient on delivery. We unfortunately cannot accept liability for delays caused by customs clearance.
Tracking
As soon as your parcel is on its way, you will receive a shipping confirmation by email with a Swiss Post tracking link. For international shipments, the local postal service handles delivery in the destination country. Please note that tracking data can take a few hours to become visible after dispatch.
Track your parcel on post.ch →
Delays
Public holidays, very high order volumes (e.g. before Christmas) or customs clearance can extend delivery times somewhat. We will let you know if your order is significantly delayed.
Damaged parcel
Did your parcel arrive damaged? Please contact us within 7 days of receipt and send us photos of the parcel and its contents. We will find a fair solution together.
Uncollected parcels
If a parcel is not collected and is returned to us, we will contact you by email. You can find the details in our Terms & Conditions.
Returns & exchanges
Everything about the return period, conditions and refunds can be found in our Return Policy.
Questions about shipping?
We are happy to help and will reply as soon as possible.
📞 +41 76 490 88 90
📧 karma.stauffer@gmail.com
💬 Contact form
🏪 Himalaya Vibes, Kramgasse 63, 3011 Bern