Shipping policy
Every order is packed carefully by hand in our Bern store and shipped with Swiss Post – well protected, just as if we were packing it for ourselves.
At a glance
| Destination | Shipping cost | Free shipping from | Delivery time |
|---|---|---|---|
| 🇨🇭 Switzerland & Liechtenstein | CHF 3.90 | CHF 65.– | 1–3 business days |
| 🇪🇺 EU countries* | by weight (see below) | CHF 250.– | 2–7 business days |
| 🌍 Norway, United Kingdom, Serbia | by weight (see below) | CHF 250.– | 2–7 business days |
* A minimum order value of CHF 145.– applies to EU deliveries (see below).
Once payment is received, your order is usually ready for dispatch within 1–2 business days. Delivery times are counted from dispatch.
International shipping costs
For deliveries to the EU, Norway, the United Kingdom and Serbia, shipping costs depend on the weight of the parcel. They are calculated automatically at checkout.
| Weight | Shipping cost |
|---|---|
| up to 0.1 kg | CHF 9.50 |
| 0.1 – 0.25 kg | CHF 14.50 |
| 0.25 – 0.5 kg | CHF 19.50 |
| 0.5 – 1 kg | CHF 25.50 |
| 1 – 1.5 kg | CHF 30.50 |
| 1.5 – 2 kg | CHF 41.00 |
| 2 – 5 kg | CHF 51.00 |
| 5 – 10 kg | CHF 57.00 |
| 10 – 15 kg | CHF 64.00 |
| 15 – 20 kg | CHF 70.00 |
| 20 – 25 kg | CHF 76.00 |
| 25 – 30 kg | CHF 81.00 |
EU countries we ship to: Austria, Belgium, Croatia, Czech Republic, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Minimum order value for the EU
Since the EU customs reform of 1 July 2026, a flat customs fee of EUR 3 per product category is charged on parcels with a goods value below EUR 150. To make your order worthwhile, we ship to EU countries only from an order value of CHF 145.– (approx. EUR 150). Orders below this amount unfortunately cannot be processed for EU delivery addresses.
Customs & import charges
For deliveries outside Switzerland and Liechtenstein, import VAT, customs duties and handling fees from the local postal service may apply in the destination country. These are charged by the destination country, are not included in our shipping costs and are paid by the recipient on delivery. Unfortunately, we cannot accept liability for delays caused by customs clearance.
Tracking
As soon as your parcel is on its way, you will receive a shipping confirmation by email with a Swiss Post tracking link. For international shipments, the local postal service in the destination country handles the final delivery. Please note that tracking information may take a few hours to appear after dispatch.
Track your parcel on post.ch →
Delays
Public holidays, very high order volumes (e.g. before Christmas) or customs clearance may extend delivery times slightly. We will let you know if your order is significantly delayed.
Damaged parcel
Did your parcel arrive damaged? Please contact us within 7 days of receipt and send us photos of the parcel and its contents. We will find a fair solution together.
Uncollected parcels
If a parcel is not collected and is returned to us, we will contact you by email. You can find the details in our Terms of Service.
Returns & exchanges
Everything about return periods, conditions and refunds can be found in our Refund Policy.
Questions about shipping?
We are happy to help and will reply as quickly as possible.
📧 karma.stauffer@gmail.com
💬 Contact form
🏪 Himalaya Vibes, Kramgasse 63, 3011 Bern, Switzerland